Refund policy
REFUND POLICY
Last updated: October 2026
Yoracare is operated by ClickCraft Ventures. This policy explains how refunds
work.
30-DAY MONEY-BACK GUARANTEE
You have 30 days from the date your order is delivered to request a refund.
We chose 30 days deliberately. Switching from bottled shampoo to a bar takes
two or three washes while product residue clears, and a shorter window would
not give you time to judge it fairly.
You do not need to return the product. Because this is a cosmetic cleansing
product that may have been opened and used, we do not ask you to ship anything
back. Email us and we will process your refund.
This applies to bundles as well as single bars. If you bought a four-bar
bundle, used one and decided it is not for you, the full order is refundable.
Keep the remaining bars.
HOW TO REQUEST A REFUND
Email support@clickcraftventures.net including:
- Your order number
- The email address used to place the order
- A brief note about why you are requesting a refund
We respond to all refund requests within 1-2 business days.
PROCESSING TIME
Once approved, your refund is returned to the original payment method within
3-5 business days. Your bank or card issuer may take a further 5-10 business
days to show the credit. That timing is controlled by your financial
institution, not by us.
WHAT IS REFUNDED
Approved refunds cover the full purchase price of the product. Shipping
charges are refunded on orders that were never delivered or that arrived
damaged. On change-of-mind refunds for delivered orders, the product price is
refunded and any shipping charge paid is not.
IF IT DID NOT WORK FOR YOU
Results vary by hair type, scalp type, water hardness, and what products were
used before. If the bar did not do what you hoped, that is a valid reason for
a refund and we will not argue the point.
Two things worth checking first, because they account for most of the refund
requests we receive:
- The lather needs around 30 to 60 seconds of scalp massage before rinsing,
and the hair needs to be thoroughly soaked first
- The first two or three washes clear residue from previous products and can
feel squeaky, waxy or heavy while that happens
We are happy to refund you either way.
WHAT THIS PRODUCT IS AND IS NOT
This is a cosmetic cleansing bar. It washes the scalp and hair, clears product
buildup and excess oil, and leaves hair lifted at the root so that it looks
fuller and feels thicker.
It is not a hair-loss treatment. It does not regrow hair, increase the number
of hairs you have, or treat any scalp or skin condition. Refund requests on
the basis that hair did not grow back fall outside what the product claims to
do - but they are still covered by the 30-day guarantee, so you will be
refunded regardless.
If you are experiencing sudden shedding, patchy hair loss, or a persistently
itchy, flaking or inflamed scalp, please speak to a doctor or dermatologist.
Those have causes a shampoo cannot address.
DAMAGED OR INCORRECT ITEMS
If a bar arrives crushed, unwrapped, water-damaged, or if the order is
incomplete or not what you ordered, email support@clickcraftventures.net
within 14 days of delivery with photographs of the product and the packaging.
We will send a replacement at no cost or issue a full refund including
shipping, whichever you prefer.
ORDERS NOT RECEIVED
If tracking shows your order as delivered but you did not receive it, contact
us within 14 days of the delivery date. If tracking shows no movement for 20
business days after dispatch, contact us and we will either reship your order
or refund it in full.
SCALP REACTIONS AND SENSITIVITY
This product is fragranced. If you experience redness, stinging, itching or
any irritation, stop using it immediately, rinse with cool water, and email
us. We will refund you under this policy.
We ask every customer to patch test behind the ear for 24 hours before first
use if their scalp is sensitive or reactive, and to read the full ingredient
list on the product page and the wrapper. If you have a known allergy to any
listed ingredient, do not use the product.
COLOUR-TREATED HAIR
Any clarifying wash removes some colour over time, and this bar is no
exception. We state this on the product page before purchase. Gradual colour
fade is an expected characteristic of the product rather than a fault, though
it remains covered by the 30-day guarantee.
EXCLUSIONS
We cannot process refunds in the following situations:
- Requests made more than 30 days after delivery
- Orders placed through a reseller or third party rather than through
getyoracare.com
- Use contrary to the directions, including use on broken or actively
irritated scalp skin
CHARGEBACKS
If something is wrong with your order, contact us first. We resolve the large
majority of issues within one or two emails. Filing a chargeback with your
bank before contacting us starts a dispute process that takes considerably
longer and prevents us from helping you directly. Where a chargeback is filed
on an order that was delivered as described and no refund request was made to
us, we will submit tracking records, delivery confirmation and order
correspondence to the card issuer.