Contact information
CONTACT US
We are here to help with orders, shipping, product questions and refunds.
support@clickcraftventures.net
This is the fastest way to reach us and the only channel our support team
monitors. We reply to every email.
RESPONSE TIME
1-2 business days, Monday to Friday, excluding public holidays. Emails sent at
the weekend are answered on the next business day.
STORE DETAILS
Store: Yoracare
Website: getyoracare.com
Operator: ClickCraft Ventures
TO HELP US ANSWER FASTER
When you email, please include:
- Your order number, if your question concerns an order
- The email address used at checkout
- Photographs, if your question concerns a damaged bar
- Your hair type, scalp type and what shampoo you used before, if your
question is about how the bar is performing
WHAT WE CAN HELP WITH
- Order status and tracking
- Changing a delivery address or bundle size before dispatch
- Cancelling an order before dispatch
- Refunds under our 30-day money-back guarantee
- Damaged, water-damaged, incomplete or incorrect deliveries
- How to use the bar, and what the transition washes feel like
- Ingredient questions and whether the product suits your hair type
- How to store a bar so it lasts
BEFORE YOU EMAIL
Two pages answer most questions immediately:
Track your order: getyoracare.com/pages/track-order
Common questions: getyoracare.com/pages/faq
If the bar does not feel like it is working yet, two things account for most of
it: hair needs to be thoroughly soaked before you start, and the scalp needs 30
to 60 seconds of fingertip massage before you rinse. The first two or three
washes also clear residue from previous products, and hair can feel unusual
while that happens.
IF YOUR SCALP REACTS
Stop using the product, rinse with cool water, and email us. We will refund you
under our 30-day guarantee.
If the product enters your eyes, rinse thoroughly with water. If you have
swelling, difficulty breathing, or a reaction that spreads beyond the area you
washed, seek medical attention immediately rather than waiting for an email
reply. Take the wrapper with you so a clinician can see the ingredient list.
WHAT WE CANNOT HELP WITH
We cannot advise on hair loss, diagnose a scalp condition, or recommend
treatment. This is a cosmetic cleansing product, not a medicine and not a
hair-loss treatment. For hair loss, persistent flaking, or an itchy or inflamed
scalp, please speak to a doctor or dermatologist - those have causes a shampoo
cannot address.